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v3 Knowledgebase

Facebook Connect - User Settings

Are you getting Facebook Connect error "Unable to Fetch Your Account"? This is sometimes because the user settings are not set up for Facebook. Any user that wants to connect their account with Facebook needs to do this:

1. Username for your site and for Facebook must match.
2. Email for your site and Facebook must match.

User does not have to have these match Facebook

1. Password for your site does not have to match Facebook.
2. Displayed name for your site does not have to match Facebook.

When the user clicks the Facebook login button, they will input their Facebook email and Facebook password. Facebook will verify the user by checking the email and username for Facebook with the email and username for your site for a match.

Example:

User A has facebook email of me@gmail.com and a facebook username of sheeprfun
User A has your site email of me@gmail.com and username of sheepstink

User A clicks facebook connect and inputs his me@gmail.com with password 12345

Facebook verifies user - email ok, username BAD - error can't connect


Example:

User A has facebook email of me@gmail.com and a facebook username of sheeprfun
User A has your site email of me@gmail.com and username of sheeprfun

User A clicks facebook connect

Facebook verifies user - email ok, username ok - connect good to go


I do not recommend linking your main admin account with Facebook. I've had issues in the admincp when admin is linked with Facebook. I have my extra admin account linked instead.