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v3 Knowledgebase

Facebook error: A valid Privacy Policy URL must be provided in order to be compliant with Facebook Platform Policy.

In order to fix the error: "A valid Privacy Policy URL must be provided in order to be compliant with Facebook Platform Policy.", we will do the following:

1) Go to your site and create the private policy; the software already include a page about policy where can be edited by going to AdminCP -> CMS -> Pages -> Manage Pages -> Select the drop down menu and select the option Edit, scroll down until page data and paste your privacy policy, finally just press the submit button and you will be redirected to your page, where we will copy the complete URL.

privacy policy 1.png

2) Visit developers.facebook.com/apps and edit your app, and choose "App Details" from the left hand menu:

facebook1.png

4) Enter your URL from step 1 in both the "Privacy Policy" and "Terms of Service" fields (also you can create a terms of service following the same steps from step 1).

5) Click on "Save Changes".