Community Documentation

v3 Knowledgebase

How to Load Profile Photos

We had a thread in which a client was having issues with the photo cropping issue on uploading profile pics. This is how to load the profile pics so the cropping will not be required if you don't want it.

1. First make sure all user groups have the setting at False for:

Force users to use the cropping tool before completing the profile photo upload routine.

Note: This is used to make sure all photos on the site are correctly cropped.

2. When loading an image, make sure the user is NOT selecting the Save button as that Save button is only used when Cropping photos and so then they will have to crop the photo. So, just to be clear, when a user loads an image, it is automatically already saved. The Save button is only used IF they are cropping the photo.

Please see this video to better show what we mean: