Community Documentation

v3 Knowledgebase

How to Unban a Member Banned for Spamming

Let's say you set the settings on your site for Spam >> Auto Ban Spammers and perhaps a user accidentally is banned with this setting. Here's how to fix that and unban them.

First you need to find the user:

AdminCP >> Users >> Browse Users

browse users.png

Find the user you need to unban and click to the left of that user and select Edit User.

You will now be on the edit screen.

Look for Spam Count and set it to 0.


Be sure to click Update on bottom right corner when done.